Returns & Exchanges

 

 

RETURNS & EXCHANGE POLICY


Last updated August 08, 2022

 

Thank you for your purchase! We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit.

Please see below for more information on our return policy.

 

RETURNS 

All returnable items can be returned within fourteen (14) days of the receiving date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS 

To return an item, please call us at: +971123456789 or email our customer service center at support@brandsday.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided. Our shipping partner will contact you within 24-48 hours to collect your return.

 

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

 

REFUNDS 

After receiving your return and inspecting the condition of your item(s), we will process your return.

For UAE shipments please allow at least two (2) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed from our side.

For shipments outside UAE please allow at least five to seven (5 to 7) working days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed from our side.

 

EXCEPTIONS 

The following items cannot be returned:

 

·       Underwear, Lingerie, Swimwear, Hosiery

·       Earrings

·       Beauty Items including perfumes and fragrances

·       Software Games for consoles

·       Used or Installed consumable products

·       Inks, Toners, Screen Protectors for mobiles, etc.

·       Music Albums

·       Books

·       Fast Moving Consumer Goods (FMCG): Groceries, etc.

·       Any item that has been used or damaged

·       Any item that doesn't have its original packaging and labels

For defective or damaged received products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note: BD Tech FZ-LLC will not accept any item that has been used, damaged and or doesn't hold its original packaging. and labels. In the case of receiving an item under these conditions, the user/ customer will bear the shipping expenses.

 

EXCHANGE POLICY 

BD Tech FZ-LLC doesn’t offer exchange of products. You will have to return your order and initiate a new purchase.

 

QUESTIONS

If you have any questions concerning our return or exchange policy, please contact us at:

 

BD Tech FZ-LLC

+971529940061

support@brandsday.com